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Our Help Center

We’re here for you and all of your needs, so don’t hesitate to get in touch.

Frequently Asked Questions

Are there shipping reductions on multiple orders?

Yes multiple orders save you money, where an order of multiple items are made the shipping cost is reduced. The amount reduced will depend on the size and weight of the item.

How long will it take for my item to arrive?

We often post items the same day where possible, however Items are always shipped within 3 working days of cleared payment. Buyers in the UK can expect the item to arrive in 3 days under normal postal conditions, for overseas shipping the item will arrive within 5-12 days.

Do you ship to my country?

We ship internationally and have received orders from almost 40 countries. We post quite regularly to Australia, Canada, France, Germany, Italy, Norway, Spain, Sweden, The Netherlands and United States.

Can you hold Items for me?

We are happy to hold up to eight items for you for up to five days we will then make them active again unless an order is placed.

What is TheNakedCartographer?

This is the name under which we sell attractive map prints and have found much success doing so, using a different name allows customers to find exactly what they’re looking for quicker. TheNakedCartographer follows all the same policies and commitments and its wonderful to say that both entities have flourished individually.

Do I need a PayPal Account, Can I pay by Card?

After you submit your order, you will be directed to PayPal and can pay by either Credit or Debit Card. There will be an option to pay WITHOUT having to sign up for a PayPal account.

I am looking for a specific book, can you help?

We hold many items in storage that are waiting to go online, so if you can’t find the book in our online store we may still have it or something similar. In this case please contact us by email

Contact Us

If the FAQs above do not answer your inquiry then please contact us

 

Orpington, UK

©2017 by Impala Prints.